The Building-Blocks of Trust in Inter-Firm Relationships
نویسنده
چکیده
The objective of this study is to empirically examine the antecedents and dimensions of trust in inter-firm collaborative relationships. A conceptual model is introduced and tested on survey data. The resulting model is mainly supported, although some findings were unexpected.
منابع مشابه
Antecedents for Building Trust in Professional e-Services
Professional service providers are exploiting the web to deliver eservices to a larger but also more diverse client base. This has increased the need for building trust between them and their clients and within the firm itself. In this paper the antecedents of trust are identified and matched against strategies that public accounting practices could adopt to build trust. Eleven antecedents for ...
متن کاملThe Moderating Role of Trust in Determining Manufacturer’s Vertical Control and Satisfaction with Supplier Performance
Although the Transaction Cost Analysis framework (TCA) has been dominant in explaining inter-firm relationships, TCA has been criticized for ignoring the social embeddedness of inter-firm relationships. It is proposed that the inclusion of trust in TCA supplements the explanations offered by TCA on buyer behaviors in buyer-seller relationships. The empirical findings suggest trust functions as ...
متن کاملInter-firm trust: two theoretical dimensions versus a global measure
Trust is an essential construct of actor bonds in the IMP framework (Håkansson and Snehota 1995), and is also known to be important for inter-firm relationships (Håkansson and Snehota 1995; Morgan and Hunt 1994). Trust has been conceptualised as a multi-dimensional construct in previous business-tobusiness research, with the two dominant theoretical dimensions of benevolence or goodwill on the ...
متن کاملThe Impact of Internet Use on Inter-Firm Relationships in Australian Service Industries
The impact of the internet on inter-firm relationships has received little attention in the academic literature. This theory building research develops a conceptual framework about internet-facilitated relationships based on the literature and research findings from convergent interviews. The convergent interviews were conducted with CEOs and/or marketing managers of 10 Australian service compa...
متن کاملUnderstanding Institutional-based Trust Building Processes in Inter-organizational Relationships
This paper deals with the role of institutions in the development of trust in relationships between organizations. We review various strands of literature on organizational trust and examine the assumptions made about how trust building processes are influenced by institutional arrangements. Following this conceptual analysis, we discuss four mechanisms that are pivotal in the development of in...
متن کامل